Our Process
Five steps.
Twenty-five-year answer.
Every Platinum Roofing & Exteriors Hamilton project — from a single skylight repair to a 22,000-square-foot commercial flat — follows the same five-step process. Same crew chief, same paperwork, same standard.
Day 0 · 45 minutes on your property
On-site assessment
We climb every roof we quote. No drive-by estimates, no satellite-only quotes, no surprise add-ons later. The crew chief who'll run your job is the one writing the proposal — you meet them at this visit.
We measure rake-to-rake and eave-to-ridge with a laser, document the existing system, inspect the deck where accessible, and assess your ventilation and flashings. We take 40-60 photos plus a drone overview, all of which become part of your quote package.
What you get
- Drone overview + ground-level photo set
- Laser-measured dimensions
- Deck and ventilation condition report
- Crew-chief meeting summary
Day 1-2 · Delivered by email and printed
Itemized written proposal
Within 48 hours of the site visit, you receive a written proposal — itemized so you can compare line by line. You see every layer: deck condition, ice-and-water shield coverage in linear feet, underlayment brand, exact shingle line, ventilation balance, flashing material, and warranty terms.
No mystery line items, no "miscellaneous", no bait-and-switch. If a competitor's quote is cheaper, you'll see exactly where the difference is — usually in what they're not including.
What you get
- Itemized written quote (PDF + printed)
- Shingle sample(s) of your selection
- Warranty document copies
- Three project references in your area
Day of install · 3-5 working days for residential
Tear-off, dry-in, and install
A typical residential roof is torn off, decked, dried-in with synthetic underlayment, and fully shingled in three to five working days. Your home is never left exposed overnight — the synthetic underlayment is fully water-tight if weather hits between tear-off day and shingle day.
We tarp every flower bed, sweep with a magnetic roller twice a day, and break down all debris into our own roll-off bin. The driveway you see in our after-photos is cleaner than the one in our before-photos.
What you get
- Full tear-off to deck
- Deck repair if needed
- Synthetic underlayment + ice & water shield
- Premium architectural shingle install
- Twice-daily magnetic sweep
- Roll-off bin removed within 24h of completion
Final day · 30 minutes on your property
Final inspection with you on the ground
Before we leave site, we walk you around the home, hand you a binder of manufacturer warranties, and show you the final photo set drone-shot from above. You sign off only when everything is right.
If anything needs attention — a flashing line that bothers you, a piece of trim you want adjusted — we fix it before we load the truck. No "we'll come back tomorrow." Tomorrow is too late.
What you get
- Manufacturer warranty binder (yours to keep)
- Final drone photo set
- Receipt of completion
- Magnetic sweep #3 on the property
Year 1 through 25 · One phone call away
25-year workmanship warranty
Our warranty is backed by Platinum Roofing & Exteriors Hamilton — not a marketing co-op, not a chain. If anything goes wrong with our workmanship in 25 years, we come back. No deductible. No hourly rate. No "that's outside the scope".
We also stand behind the manufacturer warranty — if a shingle defect needs to be claimed in year 12, we handle the paperwork with the manufacturer on your behalf.
What you get
- 25-year written workmanship warranty
- Transferable to next homeowner
- Manufacturer claim support
- Annual courtesy roof check available
Ready when you are
Start with step one.
Book your on-site assessment. The crew chief who'll run your job will be the one knocking on your door.