Warranty
A 25-year answer,
in writing.
Our workmanship warranty is backed by Platinum Roofing & Exteriors Hamilton — not a marketing co-op, not a chain. If anything goes wrong with the install in 25 years, we come back. No deductible. No hourly rate. No "outside the scope".
What's covered
- Workmanship on shingle installation, flashings, ventilation, and underlayment
- Leak repair traced to our installation
- Lifted shingles traced to our nailing pattern
- Failed flashings traced to our metal-work
- Ventilation issues traced to our balance calculation
- Manufacturer claim support for shingle defects
What's not covered
- Damage from acts of God beyond manufacturer wind ratings (lightning, falling trees, tornadoes)
- Damage from foot traffic by non-Platinum personnel
- Damage from satellite dish, antenna, or solar installation done after our work
- Interior damage from leaks we are repairing within reasonable response time
Making a claim
Call our office at (905) 555-1234 or email warranty@platinum-roofing.ca. Include your service address, the year your roof was installed (we'll have the file), and a brief description of what you're seeing. A senior crew chief will visit your property within five business days, diagnose the issue, and — if it's a workmanship matter — repair it at our cost.
If the issue traces back to a shingle defect rather than our workmanship, we handle the manufacturer warranty claim on your behalf. You do not need to chase anyone.